For systems integrators like myself, the biggest challenge in my work is the speed in which I can prototype solutions for a customer. This models how Nevron has approached their third-party components, and it is highly appreciated. The first step in my job is to assess a vendor, so I give a technical look to the API; Nevron won because their framework is robust, and other developers recommended it. Secondly, I have to build prototypes based on customer projects, and there was a particularly complex chart I needed to develop using .csv importing, DataSet handling, and stacked bars. The supportive sales staff knew how to escalate my call properly, and I quickly started a dialogue with a charting engineer. I received a prototype which was exactly as I required. Finally, questions about appearance properties were on my list, and Nevron still came through with fast snippets and insights.
Technical support is critical to this process, and Nevron's staff is their company's most valuable asset. I got my business questions answered with enthusiasm. I got a few questions "outside the scope of charting" answered by the engineers, too, so one can be assured that solutions can be acquired even when I have only taken a cursory look at the help files and samples.
The way I do my job is fast and varied. Nevron was able to keep up with my pace, and I will recommend this product and its support subscription to all my friends and colleagues in the business. Keep up the good work.
Pete Schieck, Systems Integrator